Frequently Asked Questions

Yes, the prices are per person.

Our tours are small-group tours with up to 7-10 people.

Yeah, we can do this for certain tours. Please check the 'Make it a private tour' near the calendar to see the availability for private tours. For private tours we ask an extra charge.

We are sorry but we don't provide customized tours. Please kindly check our website to check the tours we are offering: https://www.magical-trip.com

The tour starting time is stated below the tour calendar.

The meeting point of your tour is written in the tour's page of each tour. At the same time, detailed information regarding your booking's meeting point will be stated in your confirmation email and the reminding email we send one day before the tour date. Please plan ahead and make sure to be there on time.

After booking, the confirmation email with your name, booking date, time and meeting place will be sent to your email address. If you haven't received it yet, please contact us at our contact form

If a date cannot be selected, a tour is fully booked. If you don't have another option, please contact us at our contact form . We'll check availability right away and get back to you.

If the date is still open on the website, please book online. If the date is closed, please contact us at our contact form . We'll check availability and get back to you.

Solo travellers are all very welcomed to join our tours! We have lots of solo travelers on our tours!

If you can proceed to booking on the website, please do so. If you cannot book it due to unavailability, please inquiry us at our contact form. We will get back to you shortly.

You can find the age limit information in the remarks section of all our tour pages.

It depends on the tour. Please click "book now" button to see if there is any price options for kids. You can find the age limit information in the remarks of all our tour pages.

You don't need to print out anything to join the tour. Basically you only need to inform the guide about your name. But to avoid any trouble, please take a screenshot of your confirmation email with detailed information of your tour name, tour dates and etc. and show to your guide if necessary.

We are sorry that we don't offer pickup/dropoff service now. You can find meeting spot information on all of our tour pages and customers are required to come to the meeting spot on time to join the tour group.

We have several activities family-oriented that your kids can fully enjoy. You can check our family-friendly tours here! In Tokyo: Asakusa Cultural & Street-food Walking Tour, Tokyo Family Foodie Tour in Shinjuku, Akihabara Anime & Gaming Adventure Tour, Vegan & Organic Food Tour in Tokyo, Harajuku Fashion & Pop-cluture Tour, Yanaka's Old Town Walking Tour and Kamakura Nature & Culture Tour. In Osaka: Dotonbori Food Crawl & Food Sample Tour, Kuromon Market Food Walking Tour. In Kyoto: Kyoto Night Foodie Tour and Kyoto Tea Ceremony Tour.

All the Magical Trip guides are screened before we select them as a Magical Trip guides. After this, we require each tour guide to undergo a training program so that they understand their role and responsibilities. As well, fluent english language skills, experience in a international atmosphere and local knowledge about Japan/Japanese culture is required. While the tour guide is responsible for the actual tour development, we provide templates so that no details are forgotten. However, the best way to know about our guides of course, is to read the ratings and uncensored comments by customers who have taken the guide's tours, posted on the relevant guide page. We hope you'll try out tour guides who don't yet have any ratings (and then rate them yourself). They have an unique story tell - otherwise they wouldn't be part of the Magical Trip team.

We are not offering tours in other languages than English at this moment. Sorry for the innconvience.

We usually send an email with your tour pictures and a link to our review page on the following day of your tour date.

Unfortunately, we don't accept cash payment. Please pay by either paypal or credit card on our website. If you have a trouble checking out on our site, please inquiry us at our contact form We'll help you right away!

As is written in our cancellation policy, you can get a full refund if you cancelled your booking 24 hours before the tour starting time. You will also have a refund if we are not able to provide the tour after you have booked it for some inavoidable reason or cancellation due to inclement weather.

You can pay securely using credit cards, debit cards, or Paypal.

The payment probably didn't go through and your tour wasn't booked. Please go back to the booking page and try again. If you've seen that the payment has gone through, maybe the email address was incorrect. In this case, please contact us in our contact form and we'll solve it as soon as possible.

If you have a problem using your coupon, please, follow this steps: 1. Please, doble check that the coupon code is the correct one 2. Make sure that that coupon can be use for that product 3. If you have followed all the previous steps but you coudln't find a solution, please, contact us to our contact form and explain us your situation.

Sorry for the difficulties you have with the payment. Could you maybe try the following? - Double check you put the right information - Try a different credit or debit card - Try paying with the credit card through PayPal - Contact your credit card company or bank to activate international payments. - Try paying with a Paypal account

As is written in our cancellation policy, if you cancel at least 24 hours before the tour's starting time, the cancellation will be free. However, if you cancel within or after the tour's starting time, we will not be able to provide a refund.

If you are on your way to the meeting point but you are going to be late, please inform us before the tour gets started about your situation so that we can inform the guide about your circumstances and try our best to help. Please note that you will not be able to join the tour, get refund or rescheduled if you are late for the tour and missed the group.

Please make sure you are in the right place as instructed in our email. Contact us by sending a message on our contact form as soon as possible.

Usually, it takes a few minutes to be delivered. If you did not receive your confirmation email around 30 minutes after booking, please follow these steps: 1. Check if it went to your spam box. 2. If step 1 does not help, please contact us at our contact form as soon as possible, giving us your name, tour name and the date you booked.

Don't worry if you have made a mistake by booking the wrong date. Now, you can change your tour date by yourself by following these steps: 1. Open the confirmation email that have been sent to your email after booking 2. Open the email and scroll down, looking for the link to reschedule your booking 3. Click the link and a new window to reschedule your booking will open 4. In this new page, you can check the available dates and time slots of your tour. You will be able to make any changes, but always take into account our availability. 5. If you are not able to make the changes by yourself or you have any question about it, don’t hesitate to contact us at our contact form.

Usually, the pictures that have been taken in your tour will be send the next morning-evening after your tour. If after two days you still did not receive an email with the pictures, please, follow the next steps: 1. Kindly, check the spam folder of your email 2. Contact us to our contact form with your name and tour's date and we will check the issue.

We usually send an email with your tour pictures and a link to our review page in the following day of your tour date.

If your booking request is accepted, you will receive a confirmation email with your tour information. In the email, you will see the description of the meeting point, and some remarks regarding the tour.

Usually, it takes a few minutes. If you did not receive your confirmation email around 30 minutes after booking, please follow these steps: 1. Check if it went to your spam box. 2. If step 1 does not help, please contact us at our contact form as soon as possible, giving us your name, tour name and the date you booked.

We will send you an email with more detailed meeting information and your guide’s name one day before your tour date around 19:00, so please refer to that to come to the meeting point. Please note that you may miss the tour if you are late for the tour, so please plan ahead to make sure you can arrive on time.

You can reschedule your booking up to 24 hours before the tour starting time (depending on availability). To reschedule your booking by yourself, please check the confirmation email that was sent after you booked. There you will find a link to reschedule your booking. If you have any problems rescheduling on our website, please feel free to contact us at our contact form any time.

For a full refund, please cancel 24 hours in advance of the tour starting time. You can find the cancel request link in your confirmation email and cancel by yourself.

To book a tour, please go to our website (https://www.magical-trip.com/), select a city where you want to do a tour, and starting browsing our tours in that city. You can find all necessary information on our tour page. To check the availability of the tour, please find the calendar on the right side of the page (for mobile users, you can find the calendar by clicking "book now" or find it in button of the page) and after selecting a date, click the button "book now". After that, you will be prompted to review your order and enter your payment information. You can either pay via credit card or with PayPal.

Click a tour and check the available dates on the calendar. The available days are white and clickable. The unavailable days are grey. Click “Book Now” and choose the number of participants. If the number of participants exceeds the available seats, you are not able to book instantly. Click the button "Submit a request", we will check the situation and get back to you within 24 hours by email (Don't worry about the payment, You only pay when we can confirm your reservation)

Our calendar just shows the dates from today to 15 month ahead. So you will need to wait until the date is displayed in our calendar.

The greyed out dates on calendar are no longer available for the following reasons: 1. The dates have been already fully booked 2. No guides are available on that date 3. We don't provide this tour on that day of the week

Please contact us at our contact form requesting for an invoice.

Tipping is entirely at your discretion. The guide won't feel offended and most of them will appreciate it, but some of them might reject the tip.

You can find our guide tour schedules below the calendar on the tour page. If you click a date, you can see which guide is assigned on the date. Usually we show the guides monthly schedules at the end of the current month (around 25th).

You can find more about the guide by clicking their profile avatar on our page.

We cannot provide the guides personal information. If you have problems, please contact us (available Mon-Fri 10:30-19:30 JST except Japanese national holidays) or email us at our contact form.

Your guide will be waiting for you at the meeting point, holding an orange board that says 'MagicalTrip'

You don't need to pay for the guide's food and drinks.

Please make sure you are in the right place as instructed in our email. Contact us by sending a message on our contact form as soon as possible.

All the Magical Trip guides are screened before we select them as a Magical Trip guides. After this, we require each tour guide to undergo a training program so that they understand their role and responsibilities. As well, fluent english language skills, experience in a international atmosphere and local knowledge about Japan/Japanese culture is required. While the tour guide is responsible for the actual tour development, we provide templates so that no details are forgotten. However, the best way to know about our guides of course, is to read the ratings and uncensored comments by customers who have taken the guide's tours, posted on the relevant guide page. We hope you'll try out tour guides who don't yet have any ratings (and then rate them yourself). They have a unique story tell - otherwise they wouldn't be part of the Magical Trip team.

If you are interested in our recruitment, kindly check the following link for further information: https://www.magical-trip.com/recruit